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Home › Appliances & tools › Woom bikes USA Bicycles
Product recall · CPSCMarch 19, 2020Serious
Woom bikes USA Bicycles
The notice says to stop using it — see below for what to do.
What’s wrong
The bicycle's front fork can loosen and detach, posing fall and injury risks to the rider.
The Recall Registry rates this serious — Parts can come loose.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using the recalled bicycles and contact the firm for a free repair kit for the front fork. The firm is contacting all known purchasers and providing a free repair kit including installation instructions.
Who to contact: Woom bike USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT Monday through Friday or email at usa@woombikes.com or online at us.woombikes.com and click on Service for more information.
The product
This recall involves woom bicycle models 4 (20 inch), 5 (24 inch) and 6 (26 inch). You can find the model number on the top tube of each bike. The bikes were sold in five different colors: Red, blue, green, purple and yellow. "Woom" is printed across the bottom tube of the bicycle frame.
Details
- Units affected
- About 5,500
- Recall date
- March 19, 2020
- Brand
- Woom bikes USA, Austin, Texas
- Injuries reported
- None reported
- What has been reported
- The firm has received two reports of the fork becoming loose or detaching in the U.S. No injuries have been reported.
Online at us.woombikes.com from August 2018 through March 2019 for about $450 (woom 4), $480 (woom 5) and $500 (woom 6).
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Woom bikes USA Recalls Bicycles Due to Fall and Injury Hazards (Recall Alert)”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Appliances & tools