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Product recall · CPSCJune 28, 2012Serious
Watkins Manufacturing and Therm Products Recall Spas
The notice says to stop using it — see below for what to do.
What’s wrong
A loose internal electrical connection of the spa heaters can overheat and ignite, posing a fire hazard.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using the recalled spas and shut off power to the spa unit, following instructions provided in the owner's manual or by the Watkins-Therm Products Response Hotline. Consumers should contact the Watkins-Therm Products Response Hotline or their Watkins Manufacturing spa dealer for a free replacement heater and installation by a service technician. Watkins Manufacturing spa dealers are also contacting all affected owners to schedule the free installation of a replacement heater.
Who to contact: For more information, contact the Watkins-Therm Products Response Hotline at (855) 226-1314 anytime, or visit the Therm Products' website at www.thermproducts.com or the Watkins Manufacturing website at www.hotspring.com
The product
This recall includes the following 11 models of Hot Spring Spas and Limelight Hot Tubs brand spas installed with Therm Products No-Fault Water Heaters: Aria, Envoy, Flair, Glow, Grandee, Jetsetter, Prodigy, Pulse, Sovereign, Vanguard and Vista. The recalled spas were manufactured from March 2011 to December 2011 and were installed since October 2011. The date is represented by 2N, 3N, or 4N in the spa's seven to 10 alpha-numeric serial code. For example, xxx2N#### or xxx4N####, where "xxx" represents a series of letters one to three characters long, and "####" is a four-digit numerical sequence. The model name and serial code are printed on a label within the spa's equipment compartment, located behind a removable panel on the side of the spa.
Details
- Units affected
- About 5,600
- Recall date
- June 28, 2012
- Brand
- Spa Manufacturer: Watkins Manufacturing Corp., dba Hot Spring Spas and Limelight Hot Tubs, of Vista, Calif., Heater Manufacturer: Therm Products, a division of Caldesso LLC, of San Bernardino, Calif.
- Injuries reported
- None reported
- What has been reported
- Watkins Manufacturing has received 31 reports of heaters on these spas overheating, five of which resulted in a fire. No injuries have been reported.
Independent spa dealers nationwide from March 2011 to March 2012 for between $6,000 and $12,000.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Watkins Manufacturing and Therm Products Recall Spas Due to Fire Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Appliances & tools