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Product recall · CPSCMarch 20, 2025Serious
Segway Segway Ninebot Max G30P and Max G30LP KickScooters
The notice says to stop using it — see below for what to do.
What’s wrong
The folding mechanism can fail and cause the handlebars or stem to fold while the scooter is in use, posing a fall hazard to consumers.
The Recall Registry rates this serious — Serious injuries are a stated risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using the recalled scooters and contact Segway to receive information to determine whether the folding mechanism needs adjustment and to receive a free maintenance kit. The kit includes tools and instructions for checking and tightening the folding mechanism and keeping it properly maintained.
Who to contact: Segway at 800-914-6110 from 9 a.m. to 5 p.m. Monday through Friday, email at recall@segway.com, or online at https://service.segway.com/recall or www.segway.com, and click on "Recall Center" at the bottom of the page for more information.
The product
This recall involves all Segway Ninebot Max G30P and Max G30LP KickScooters. The Max G30LP KickScooter is gray in color with yellow accents and the Max G30P is black in color with yellow accents. The brand name "ninebot" appears on the foot platform and the top of the handlebars. The model number is located on a label on the side of the foot deck. The Max G30P model is 46 inches long, 19 inches wide, 47 inches high and weighs 42 pounds. The Max G30LP model is 44 inches long, 19 inches wide, 45 inches high and weighs 39 pounds.
Details
- Units affected
- About 220,000
- Recall date
- March 20, 2025
- Brand
- Segway Inc., of Los Angeles, California
- Injuries reported
- Yes
- What has been reported
- Segway has received 68 reports of folding mechanism failures, including 20 injuries to include abrasions, bruises, lacerations and broken bones.
Best Buy, Costco, Walmart, Target and Sam's Club nationwide and online at Segway.com and Amazon.com from January 2020 through February 2025 for between $600 and $1,000.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Segway Recalls Segway Ninebot Max G30P and Max G30LP KickScooters Due to Fall Hazard and Risk of Serious Injury”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Appliances & tools