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Product recall · CPSCAugust 8, 2017Worth checking
NVIDIA European Plug Heads Sold with Power Adaptors Due to Electric Shock Hazard
The notice says to stop using it — see below for what to do.
What’s wrong
The plug heads can break exposing metal prongs, posing an electric shock hazard.
The Recall Registry rates this worth checking — we found nothing in the notice describing a specific injury. A recall covers only the versions, UPCs or date codes it names, so check those against yours.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using the recalled European plug heads and contact NVIDIA for a free replacement.
Who to contact: NVIDIA toll-free at 800-797-6530 anytime or online at www.nvidia.com and click on USA/Canada Link, then click on the support tab located at the top of the page.
The product
This recall involves European plug heads for power adaptors included with NVIDIA SHIELD™ World Charger Kits, as well as with NVIDIA SHIELD tablet computers and TVs intended for use in Europe. The European plug head has two thin round metal prongs within a black plastic hexagonal extender on a black plastic base plate that can be attached to the power adaptor. The power adaptor has the model number SPA011AU5W2 and the NVIDIA name and logo etched on the side of the power adaptor where the European plug head can be attached. There are six different plug heads that come with the World Charger Kit. Only the European plug head is being recalled.
Details
- Units affected
- About 6,900 (in addition, about 360 were sold in Canada)
- Recall date
- August 8, 2017
- Brand
- NVIDIA Corp., of Santa Clara, Calif.
- Injuries reported
- None reported
- What has been reported
- There have been no reports of injuries or incidents in the U.S. NVIDIA has received nine reports of the European plug heads breaking overseas, including six reports of consumers receiving electrical shocks.
SPA011AU5W2
Online at NVIDIA.com, Amazon.com, BestBuy.com, and NewEgg.com from October 2015 through June 2017 for about $30.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “NVIDIA Recalls European Plug Heads Sold with Power Adaptors Due to Electric Shock Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Appliances & tools