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Product recall · CPSCDecember 9, 2020Serious
Neptune Benson Delta Ultra-Violet Generators For Pools and Spas
The notice says to stop using it — see below for what to do.
What’s wrong
Water can leak within the generator, causing excessive heat build-up in the area where the power cord connects to the body of the generator unit, which can pose a fire hazard.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately unplug and discontinue use of the generator and contact Neptune Benson for a free inspection and repair or replacement.
Who to contact: Neptune Benson toll-free at 888-847-8710 from 8 a.m. to 7 p.m. ET Monday through Friday online at https://www.evoqua.com/en/brands/Neptune-Benson and click on the “recall” link for more information.
The product
This recall involves Delta UV EA-4H-10 ultra-violet generators installed in swimming pools and swim spas to sanitize the water. The majority were installed in Endless Pools. The brand and model number can be identified from the manufacturing plate located on one end of the generator's steel tube. They are silver and black in color and measure 4 inches in diameter and 25 inches in length.
Details
- Units affected
- About 4,560
- Recall date
- December 9, 2020
- Brand
- Neptune Benson, of Warwick, Rhode Island (after August 2016), Delta UV Corporation, of Gardena, California (prior to August 2016).
- Injuries reported
- None reported
- What has been reported
- The firm has received 92 reports of incidents involving overheating, melting or burning of the generators and the area around the generators. No injuries have been reported.
Neptune Benson sold the generators to pool and spa commercial customers from August 2016 through February 2020 for about $320. Prior to August 2016, the generators were manufactured and sold by Delta UV Corporation to pool and spa commercial customers.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Neptune Benson Recalls Delta Ultra-Violet Generators For Pools and Spas Due to Fire Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Appliances & tools