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Product recall · CPSCDecember 27, 2011Serious
Navien Tankless Water Heaters
The notice says to stop using it — see below for what to do.
What’s wrong
An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.
The Recall Registry rates this serious — Parts can come loose.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
Who to contact: For additional information, contact Navien at (800) 244-8202 between 8 a.m. and 5 p.m. PT Monday through Friday, or visit the firm's website at http://us.navien.com/
The product
Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.
Details
- Units affected
- About 13,000
- Recall date
- December 27, 2011
- Brand
- Kyung Dong Navien Co. Ltd., South Korea, Navien America Inc., of Irvine, Calif.
- Injuries reported
- None reported
Wholesale distributors to in-home installers nationwide from February 2008 through March 2009 for between $1,500 and $2,100.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Appliances & tools