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Home › Appliances & tools › myCharge Powerbanks
Product recall · CPSCOctober 27, 2021Serious
myCharge Powerbanks
The notice says to stop using it — see below for what to do.
What’s wrong
The powerbank's lithium-ion battery can overheat and ignite, posing fire and burn hazards.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using the recalled powerbanks and contact myCharge for instructions on returning the battery to obtain a refund in the form of an electronic voucher for the full purchase price plus a 25% bonus for redemption on www.mycharge.com.
Who to contact: myCharge toll-free at 888-251-2026 from 9 a.m. to 4 p.m. ET Monday through Friday, email at compliance@mycharge.com, or online at https://mycharge.com/pages/productsafety or www.mycharge.com and click on "PRODUCT SAFETY" at the bottom of the page for more information.
The product
This recall involves seven models of myCharge powerbanks used for powering and recharging electronic devices that have a USB interface, such as tablets, cell phones, Bluetooth speakers, e-readers, etc. The powerbanks have an anodized metallic case that is blue, black or gray. "myCharge" is written on the front of the product case. The model name can be found on the back of the product case and on the bottom panel of the product packaging. The date code is printed on the outer packaging and the product case, except for the Adventure Mega and Adventure Mega C models where the date code is printed on the underside of a flap on the top of the product case. The recalled powerbanks have the following model names, model numbers and date codes: Model Name Model Number Date Codes myCharge Adventure Mega Model No. AVC20KG-A 2818, 3718, 4018, or 4518 myCharge Adventure Mega C Model No. AVCQC20KG-A 2818 myCharge Razor Mega Model No. RZ20KK-A 3818, 4118, 4418, 4918, or 1719 myCharge Razor Mega C Model No. RZQC20KK-A 3818 myCharge Razor Super Model No. RZ24NK-A 0319 myCharge Razor Super C Model No. RZQC24NK-A 3319 or 3519 myCharge Razor Xtreme Model No. RZPD26BK-A 2818, 3718, or 3918
Details
- Units affected
- 67000
- Recall date
- October 27, 2021
- Brand
- RFA Brands LLC, d/b/a myCharge, of Birmingham, Mich.
- Injuries reported
- Yes
- What has been reported
- myCharge has received 30 reports of the powerbanks overheating, resulting in seven injuries, including burns to the upper body, hands, legs, and/or feet of users, and/or property damage to household flooring, walls and furniture.
AVC20KG-AAVCQC20KG-ARZ20KK-ARZQC20KK-ARZ24NK-ARZQC24NK-ARZPD26BK-A
Best Buy, Brainstorm, Hirsch Gifts, Hudson News, InMotion, Lapine, Power Sales, Projector World, and Target stores nationwide and online at www.amazon.com, www.mycharge.com and www.target.com and through the U.S. Marine Corps/Navy Exchange from August 2018 through December 2019 for between $70 and $100.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “myCharge Recalls Powerbanks Due to Fire and Burn Hazards”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Appliances & tools