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Home › Appliances & tools › Heat Hero Portable Plug-in Heaters
Product recall · CPSCApril 17, 2019Serious
Heat Hero Portable Plug-in Heaters
The notice says to stop using it — see below for what to do.
What’s wrong
The heater can overheat, smoke and catch fire, posing fire and burn hazards.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using the recalled heaters and contact Heat Hero for a free replacement unit, including shipping. Heat Hero is contacting all known purchasers directly
Who to contact: Heat Hero toll-free at 877-479-9172 from 8:30 a.m. to 4:30 p.m. PT Monday through Friday or online at https://shop.buyheathero.com and click on “Recall Information” at the bottom of the page for more information.
The product
This recall involves Heat Hero portable mini heaters. The 350W plug-in ceramic space heaters are black and measure about 10 inches tall and 5 inches wide. They have at the top an LED digital screen that displays the temperature and four control buttons, a front grill, a red on/off button on the right side, a three-prong plug on the back and a vent on the bottom. The Heat Hero logo is printed on the product packaging.
Details
- Units affected
- About 20,000 (In addition, about 49 units weres sold in Canada)
- Recall date
- April 17, 2019
- Brand
- Heat Hero LLC, of Irvine, Calif.
- Injuries reported
- None reported
- What has been reported
- The firm has received 117 reports of the heater overheating, including 47 units smoking and 10 catching on fire, two resulting in property damage. No injuries have been reported.
Online at Shop.buyheathero.com from October 2018 through March 2019 for between $35 and $45.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Heat Hero Recalls Portable Plug-in Heaters Due to Fire and Burn Hazards (Recall Alert)”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Appliances & tools