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Product recall · CPSCApril 14, 2022Serious
GE Appliances, a Haier Company, Bottom Freezer, French Door Refrigerators
Check whether yours is affected, then follow the instructions below.
What’s wrong
The freezer handle can detach when a consumer tries to open the freezer drawer, posing a fall hazard to the consumer.
The Recall Registry rates this serious — Fall risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should contact GE Appliances to determine if their unit is part of the recall and to schedule a free in-home service call to have the freezer's handle mounting fasteners replaced and the handle re-installed and for instructions for safe use pending a repair. The firm is contacting all known purchasers directly.
Who to contact: GE Appliances toll-free at 888-345-4671 from 8 a.m. to 5 p.m. ET Monday through Friday or online at www.geappliances.com/ge/recall/bottom-freezer-refrigerator-2022/ or www.geappliances.com and click on "Recall Information" at the bottom of the page for more information.
The product
This recall involves six models of GE-brand French Door Refrigerators with bottom freezers in fingerprint resistant stainless steel, which were manufactured from February 2020 through August 2021. The brand name, model, and serial number for each unit are printed on a label located on the top of the left side of the interior of the refrigerator compartment. The refrigerators are 36 inches wide. The affected model numbers are GFE26JYMKFFS, GFE26JYMNFFS GNE27EYMKFFS, GNE27EYMNFFS, GNE27JYMKFFS, and GNE27JYMNFFS. The serial numbers for the affected models begin with one of the following two letter combinations: DR, FR, GR, HR, LR, MR, RR, SR, TR, VR, ZR, AS, DS, FS, GS, HS, LS, MS.
Details
- Units affected
- About 155,000 (In addition, about 2,300 were sold in Canada)
- Recall date
- April 14, 2022
- Brand
- GE Appliances, a Haier company, of Louisville, Kentucky
- Injuries reported
- Yes
- What has been reported
- The firm has received 71 reports of the freezer drawer handle detaching, resulting in 37 reported injuries, including three serious fall injuries.
The Home Depot, Lowe's, Best Buy and other home improvement and home appliance stores nationwide and online at Lowes.com and BestBuy.com from February 2020 through January 2022 for between $1,900 and $2,500, depending on the model.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “GE Appliances, a Haier Company, Recalls Bottom Freezer, French Door Refrigerators Due to Fall Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Appliances & tools