Searching recalls…
Searching…
Home › Appliances & tools › DGL Group Hover-1 Helix Hoverboards
Product recall · CPSCDecember 21, 2023Serious
DGL Group Hover-1 Helix Hoverboards
The notice says to stop using it — see below for what to do.
What’s wrong
The recalled hoverboard's lithium-ion battery can overheat, posing a fire hazard.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should stop using the recalled hoverboards immediately and contact Hover-1 for instructions as to how to receive a free replacement hoverboard.
Who to contact: DGL toll-free at 888-556-8426 from 11 a.m. to 4 p.m. ET Monday through Friday, or online at https://www.hover-1.com/pages/important-safety-information or www.hover-1.com and click on "Important Recall Information" at the top of the page.
The product
This recall involves certain Hover-1 Helix hoverboards. The recalled hoverboards have serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number affixed to the bottom of the board. The hoverboards were sold in camouflage and galaxy colors. "Hover-1" is printed on the front of the hoverboard. The model "Hover-1 Helix" and the serial number are printed on separate labels on the bottom of the hoverboard.
Details
- Units affected
- About 25,000
- Recall date
- December 21, 2023
- Brand
- DGL Group Ltd., of Edison, New Jersey
- What has been reported
- DGL has received three reports of fire, which are associated with five reports of people experiencing headaches, nausea, or coughs from smoke inhalation and approximately $25,000 in reported property damage.
Hover-1
Online at www.walmart.com and www.amazon.com from September 2020 through December 2021 for between about $170 and $200.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Appliances & tools