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Home › Appliances & tools › Denon Rechargeable Battery Packs
Product recall · CPSCSeptember 20, 2016Serious
Denon Rechargeable Battery Packs
The notice says to stop using it — see below for what to do.
What’s wrong
The battery can overheat, posing a fire and burn hazards
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.
Who to contact: Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on "Product Recall Information" at the bottom of the page.
The product
This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.
Details
- Units affected
- About 3,400 (in addition, 240 were sold in Canada)
- Recall date
- September 20, 2016
- Brand
- Denon Electronics (USA) LLC, of Mahwah, N.J.
- Injuries reported
- None reported
Best Buy (Magnolia), Brookstone and online at BestBuy.com and Amazon.com from May 2015 through June 2016 for about $100.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Appliances & tools