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Product recall · CPSCFebruary 6, 2019Serious
Dell Hybrid Power Adapters Sold with Power Banks Due to Shock Hazard
The notice says to stop using it — see below for what to do.
What’s wrong
The hybrid power adapter casing can break and detach, exposing the internal metal components, posing an electric shock hazard.
The Recall Registry rates this serious — Parts can come loose.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using the recalled hybrid power adapters and contact Dell for instructions on receiving a free replacement adapter.
Who to contact: Dell toll-free at 855-305-9057 anytime or online at www.dellproduct.com , click Lookup, and enter the first 20 characters of the manufacture code without the dashes.
The product
This recall involves Dell hybrid power adapters sold with power banks. The adapter is designed to be disconnected from the power bank via release tabs. The recalled adapters were manufactured from January 2017 through March 2017 and can be used separately from the power bank while connected to a power outlet. The adapter is black and darker in color than the power bank with a Dell logo on the back label. The adapters have the following manufacture code -"CN-05G53P - LOC00 - XXX - XXXX - AXX" printed on the back of the unit, where "X" represents a numerical value. A full listing of the recalled adapter manufacture codes included in the recall are listed on www.dellproduct.com
Details
- Units affected
- About 8,900 (in addition, about 475 were sold in Canada)
- Recall date
- February 6, 2019
- Brand
- Lite-On Technology Corporation of Taipei, Taiwan, Dell Inc. of Round Rock, Texas
- Injuries reported
- None reported
- What has been reported
- Dell has received 11 reports of the hybrid power adapter breaking and exposing the internal components. No injuries have been reported.
Dell.com, Amazon.com, Microcenter.com, and other electronic online retailers nationwide from February 2017 through August 2018 for between $125 and $200.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Dell Recalls Hybrid Power Adapters Sold with Power Banks Due to Shock Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Appliances & tools