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Product recall · CPSCJune 17, 2010Serious
Comverge Communication Module Inside TXU Energy Thermostats
Check whether yours is affected, then follow the instructions below.
What’s wrong
The communication module in the thermostat can overheat, posing a risk of fire hazard.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should contact Comverge for a replacement communication module. The company will install a new communication module for consumers free of charge. Consumers should not attempt to disable or replace the communication module. Comverge is directly contacting consumers who own the recalled communication module.
Who to contact: For more information, contact Comverge toll-free at (866) 277-7001 between 8 a.m. and 8 p.m. CT Monday through Friday or visit the firm's website at http://www.comverge.com/recall
The product
This recall involves Comverge communication modules inside programmable thermostats sold by TXU Energy with a serial number between 1015857 and 1022518. The serial number can be found on the top of the thermostat's plastic housing. The thermostats have "TXU Energy" and "White Rodgers" printed on the front faceplate.
Details
- Units affected
- About 6,300
- Recall date
- June 17, 2010
- Brand
- Comverge Inc. of Norcross, Ga.
- Injuries reported
- Yes
- What has been reported
- Comverge is aware of 13 incidents of the communication module overheating and damaging the thermostat, in at least two incidents there was minor smoke damage to the wall. Comverge has not received any reports of injuries.
TXU Energy to customers in North Texas
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Comverge Recalls Communication Module Inside TXU Energy Thermostats Due to Risk of Fire Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Appliances & tools