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Home › Appliances & tools › Apple 15-Inch MacBook Pro Laptop Computers
Product recall · CPSCJune 27, 2019Serious
Apple 15-Inch MacBook Pro Laptop Computers
The notice says to stop using it — see below for what to do.
What’s wrong
The batteries in the recalled laptop computers can overheat, posing a fire hazard.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using the recalled laptop computers. Contact Apple to determine if the laptop computer is a part of the recall and to schedule a free repair.
Who to contact: Apple at 800-275-2273 anytime, or online at www.apple.com, click on support, then “15-inch MacBook Pro Battery Recall Program” at the bottom of the page for more information.
The product
This recall involves certain Apple 15-inch MacBook Pro laptop computers. The recalled laptop computers have a 15.4-inch (diagonal) display, 2.2-2.5 GHz processors, 256GB-1TB solid-state storage, two Thunderbolt 2 ports, two USB 3 ports, and one HDMI port. Consumers can determine if their laptop computer is included in this recall by checking the laptop's serial number at https://support.apple.com/15-inch-macbook-pro-battery-recall/. The serial number can be found on the underside of the laptop computer or by choosing "About This Mac" from the Apple menu. Only MacBook Pro 15-inch model laptop computers with certain serial numbers are included.
Details
- Units affected
- About 432,000 (in addition, about 26,000 were sold in Canada)
- Recall date
- June 27, 2019
- Brand
- Apple Inc., of Cupertino, Calif.
- Injuries reported
- Yes
- What has been reported
- Apple has received 26 reports of the laptop's battery overheating, including five reports of minor burns and one report of smoke inhalation, as well as 17 reports of minor damage to nearby personal property.
Apple stores and electronics stores nationwide, and online at www.apple.com from September 2015 through February 2017 starting at about $2,000.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Apple Recalls 15-Inch MacBook Pro Laptop Computers Due to Fire Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Appliances & tools