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Home › Cars & vehicles › WHILL WHILL Personal Electric Vehicles
Product recall · CPSCSeptember 9, 2020Worth checking
WHILL WHILL Personal Electric Vehicles
The notice says to stop using it — see below for what to do.
What’s wrong
The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
The Recall Registry rates this worth checking — we found nothing in the notice describing a specific injury. A recall covers only the versions, UPCs or date codes it names, so check those against yours.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
Who to contact: WHILL toll-free at 844-699-4455, email at na.team@whill.inc or online at https://whill.us/ and click on “Contact” and then “Support” for more information.
The product
This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.
Details
- Units affected
- About 1,160
- Recall date
- September 9, 2020
- Brand
- WHILL, Inc. (Japan), of Japan, WHILL, Inc. (USA), of San Mateo, Calif.
- Injuries reported
- None reported
- What has been reported
- There have been 15 reports of device malfunctions. No injuries have been reported.
Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Cars & vehicles