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Product recall · CPSCAugust 14, 2025Serious
Viewrail Electronic LED Modules used with Floating Stairs and Rails
Check whether yours is affected, then follow the instructions below.
What’s wrong
The LED module can overheat, causing it to melt, posing a fire hazard.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.
Who to contact: Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at info@viewrail.com, or online at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on "Product Recalls" at the bottom of the page for more information.
The product
This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.
Details
- Units affected
- About 2,720
- Recall date
- August 14, 2025
- Brand
- Viewrail, of Goshen, Indiana
- Injuries reported
- None reported
- What has been reported
- The firm has received 20 reports of modules overheating or melting. No injuries have been reported.
E2-WR
Viewrail.com from August 2023 through June 2025 for about $80.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Everything else