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Product recall · CPSCJuly 11, 2013Serious
Staples Office Chairs
The notice says to stop using it — see below for what to do.
What’s wrong
The base of the chair can break, posing a fall hazard.
The Recall Registry rates this serious — Fall risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using the chairs and contact the firm for instructions on returning the chairs for a full refund. Staples is contacting all known customers directly to provide this information.
Who to contact: Staples toll free at (888) 577-9824 from 8:00 a.m. to 8:00 p.m. ET Monday through Friday or online at http://www.staples.com/ and go to the Warranty and Recall Info page or http://www.quill.com/ and go to the Recall Information page.
The product
The office chairs with unpadded arms have a five-wheel base and come in two colors: gray and burgundy. A tag on the bottom of the seat cushion has the SKU and item numbers printed on it: the gray SKU is 924204 with item number 21084; and the burgundy SKU is 924203 with item number 21083.
Details
- Units affected
- About 3,350
- Recall date
- July 11, 2013
- Brand
- Global Furniture (Zheijiang) Co. Ltd. of Zheijiang, China, Staples the Office Superstore LLC, of Framingham, Mass.
- What has been reported
- Staples has received 41 reports of the chairs' base breaking, including three from consumers who reported falling out of the chairs with one receiving a scratched leg and bump to the back of the head.
2108421083
Staples.com and online via Staples' in-store kiosks, Staples Advantage, Quill.com and Medical Arts Press between July 2011 and May 2013 for about $50 to $100.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Staples Recalls Office Chairs Due to Fall Hazard (Recall Alert)”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Everything else