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Product recall · CPSCJune 25, 2014Worth checking
Scott, Trek Recall Bicycles with SR Suntour Front Forks
The notice says to stop using it — see below for what to do.
What’s wrong
The front fork can break, posing a crash hazard.
The Recall Registry rates this worth checking — we found nothing in the notice describing a specific injury. A recall covers only the versions, UPCs or date codes it names, so check those against yours.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using the recalled bicycles. Consumers with recalled Scott bicycles should take them to an authorized Scott dealer for a free repair of the NEX model or a free replacement lower fork for the NCX model. Consumers with recalled Trek bicycles should take them to an authorized Trek dealer for a free repair of NEX, XCM and XCT models or a free replacement of the NRX model.
Who to contact: Scott USA toll-free at (888) 607-8365, ext. 2012, from 8 a.m. to 6 p.m. CT Monday through Friday, or online at www.scott-sports.com and click on Safety and Recalls at the bottom of the page for more information. Trek at (800) 373-4594 from 8 a.m. to 6 p.m. CT Monday through Friday, or online at www.trekbikes.com and click on the Get Support button at the bottom of the page, then click on Safety and Recalls under Owner Resources for more information.
The product
This recall involves SR Suntour front forks on 13 models of Scott and 11 models of Trek 2011, 2012 and 2013 bicycles. Recalled Scott bicycles have 700c wheels, disc brakes and one of the following Suntour front fork models: NEX or NCX. Bicycle model names and numbers are on the main frame of each bicycle in a location that varies by model. The model year can be identified by the color scheme of the bicycle frame. The fork's model name is printed on the outer sides of the fork. Recalled Trek bicycles have disc brakes and one of the following Suntour front fork models: NEX, NRX (with IS mounts), XCM (on bicycles with 29-inch wheels) or XCT (on bicycles with 29-inch wheels). Bicycle model names and numbers are on the top tube near the seat tube or near the head tube. Bicycles with a serial number ending in F, G or H should be taken to the dealer for inspection. The serial number is on the frame of the bicycle under the bottom bracket. The fork's model name is printed on the outer sides of the fork.
Details
- Units affected
- About 5,200 forks on Scott bicycles and about 120,000 forks on Trek bicycles
- Recall date
- June 25, 2014
- Brand
- Scott USA Inc. of Ketchum, Idaho, Trek Bicycle Corp., of Waterloo, Wis.
- What has been reported
- Scott has received one report of a broken SR Suntour fork. No injuries were reported. Trek has received 28 reports of broken forks. Five injuries have been reported, including minor bruises, a separated shoulder and broken bones.
Bicycle stores nationwide from October 2010 to November 2013 for between $450 and $1,100 for Scott bicycles and from May 2010 to June 2014 for between $600 and $1,370 for Trek bicycles.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Scott, Trek Recall Bicycles with SR Suntour Front Forks Due to Crash Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Cars & vehicles