Searching recalls…
Searching…
Home › Everything else › Samsung to Upgrade Certain Cell Phones; Could…
Product recall · CPSCMay 22, 2009Worth checking
Samsung to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area
Check whether yours is affected, then follow the instructions below.
What’s wrong
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
The Recall Registry rates this worth checking — we found nothing in the notice describing a specific injury. A recall covers only the versions, UPCs or date codes it names, so check those against yours.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
Who to contact: For additional information, contact Samsung toll-free at (866) 304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday, and on Saturday between 9 a.m. and 6 p.m. CT, or visit the firm's Web site at www.samsung.com
The product
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.
Details
- Units affected
- About 160,000
- Recall date
- May 22, 2009
- Brand
- Samsung Telecommunications America, of Richardson, Texas
- Made or distributed by
- GreatCall d/b/a Jitterbug, of San Diego, Calif.
- Injuries reported
- None reported
SPH-a110
Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Everything else