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Home › Everything else › Ring Video Doorbells (2nd Generation)
Product recall · CPSCNovember 10, 2020Serious
Ring Video Doorbells (2nd Generation)
Check whether yours is affected, then follow the instructions below.
What’s wrong
The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.
Who to contact: Ring at 800-656-1918 from 5 a.m. to 9 p.m. PT, seven days a week, or at www.Ring.com and click on Help then on Installation Services for more information.
The product
This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
Details
- Units affected
- About 350,000 (In addition, about 8,700 were sold in Canada)
- Recall date
- November 10, 2020
- Brand
- Ring LLC, of Santa Monica, Calif.
- Injuries reported
- Yes
- What has been reported
- Ring has received 85 incident reports of incorrect doorbell screws installed with 23 of those doorbells igniting, resulting in minor property damage. The firm has received eight reports of minor burns.
5UM5E5
Electronics and home goods stores nationwide and online at Amazon.com and Ring.com from June 2020 through October 2020 for approximately $100.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Everything else