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Home › Everything else › Provata Health Promotional Activity Trackers
Product recall · CPSCSeptember 25, 2018Serious
Provata Health Promotional Activity Trackers
Check whether yours is affected, then follow the instructions below.
What’s wrong
The activity tracker wristbands can overheat while the user is wearing it or when charging, posing a burn hazard.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop wearing or charging the recalled wristbands and contact Provata Health for instructions on how to receive a free replacement wristband.
Who to contact: Provata Health toll-free at 888-343-9820 from 9 a.m. to 5:30 p.m. CT Monday through Friday or online at www.provatahealth.com and click on “Recall” at the top of the page for more information.
The product
This recall involves the Provata activity fitness tracker. The wristbands were given to consumers as a promotional giveaway and feature a digital display, a charging terminal, a heart rate and step detector with Bluetooth technology. They were distributed in three colors: black, blue or mint green. The packaging displays the word "Provata" and "Activity Tracker [color]" printed on the front cover.
Details
- Units affected
- About 30,000
- Recall date
- September 25, 2018
- Brand
- Million Concept Electronic (Shenzhen) Co., Ltd., of China, Provata Health, Inc. of Portland, Ore., a subsidiary of The StayWell Company, LLC, of Yardley, Penn.
- Injuries reported
- Yes
- What has been reported
- The firm has received 13 reports of the activity tracker overheating during use or while charging, including three reports of burns to the wrist.
Distributed as a free promotional item from August 2017 through July 2018 in mailings nationwide and in-person during employer wellness events in Oregon, North Carolina and Arizona.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Provata Health Recalls Promotional Activity Trackers Due to Burn Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Everything else