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Home › Everything else › Pella Casement Windows
Product recall · CPSCDecember 21, 2023Serious
Pella Casement Windows
Check whether yours is affected, then follow the instructions below.
What’s wrong
The window's sash can detach from the frame and fall, posing an injury hazard to consumers.
The Recall Registry rates this serious — Parts can come loose.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician.
Who to contact: Pella toll-free at 888-276-7624 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.pella.com and click on "Recall Notice" for more information, or at www.PellaHingeRecall.expertinquiry.com to check the serial number to see if the window is included in the recall.
The product
This recall involves Pella's Architect Series venting wood and aluminum-clad casement windows. The following four custom-made casement window types are included in this recall: all venting hurricane impact products with side pivot hardware, all venting casements with a frame height greater than 96 inches, all venting casements with a frame width wider than 35 inches, and all venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware. The serial number is etched in a lower corner of the window glass. Serial numbers included in this recall can be verified at www.PellaHingeRecall.expertinquiry.com.
Details
- Units affected
- About 12,000 (In addition, about 305 were sold in Canada and about 10 were sold in Mexico)
- Recall date
- December 21, 2023
- Brand
- Pella Corporation, of Pella, Iowa
- Injuries reported
- None reported
- What has been reported
- The firm has received one report of a window sash detaching from the frame and falling. No injuries have been reported.
Authorized distributors nationwide, including Pella Window and Door stores, Lowe's, ABC Supply, Allied Building Products, Builders First Source, Builders Supply Co, Inc., Hammond Lumber Company, McCoy's Building Supply, National Lumber, and The Carter Companies stores nationwide from January 2021 through July 2023 for between $700 and $10,000 per window.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Pella Recalls Casement Windows Due to Injury Hazard (Recall Alert)”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Everything else