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Product recall · CPSCJuly 10, 2018Worth checking
ORTOVOX Avalanche Transceivers Due to Loss of Emergency Communications Capability
The notice says to stop using it — see below for what to do.
What’s wrong
The transceiver can fail to work properly due to a software error and fail to transmit the position of survivors of an avalanche, resulting in delayed search and rescue operations.
The Recall Registry rates this worth checking — we found nothing in the notice describing a specific injury. A recall covers only the versions, UPCs or date codes it names, so check those against yours.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using the recalled transceivers and return them to Ortovox for a free repair, including free shipping.
Who to contact: ORTOVOX toll-free at 877-384-9252 from 8 a.m. to 5 p.m. MT Monday through Thursday, email at ortovox.warranty@deuterusa.com or online at www.ortovox.com and click on RECALL 3+ for more information.
The product
This recall involves Ortovox avalanche transceivers, model numbers 1137000006, 1137000001 and 1137000002. They were sold in black/blue (model number 1137000006), black/black (model number 1137000001) and neon green (model number 1137000002). The transceiver is used as a beacon to locate an individual in the event of avalanche burial. ORTOVOX and 3+ are printed on the top of the device. In the open/receive position, the top half of the transceiver displays a blue screen with green border that displays an image and distance reading of the buried individual. The transceivers measure about 5 inches long by 3 inches wide by 1 inch thick in the closed/transmit position. All transceivers manufactured from 2010 through 2018 are included in the recall. The manufacture date is printed inside the battery door on the back of the transceiver with a roman numeral representing the quarter of the year and a two digit number referring to the year. For example, a manufacture date of IV/17 represents the fourth quarter. The year of manufacture is five years earlier. In this case, the transceiver was manufactured in the fourth quarter of 2012.
Details
- Units affected
- About 20,000 (In addition, about 7,000 were sold in Canada)
- Recall date
- July 10, 2018
- Brand
- Ortovox, of Germany, Deuter USA, of Longmont, Colo.
- Injuries reported
- None reported
113700000611370000011137000002
Outdoor specialty stores, ski shops nationwide and direct to avalanche professionals, search and rescue personnel and mountain guides from July 2010 through April 2018 for about $350.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “ORTOVOX Recalls Avalanche Transceivers Due to Loss of Emergency Communications Capability”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
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