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Product recall · CPSCDecember 8, 2022Serious
Ortal Gas Fireplaces
The notice says to stop using it — see below for what to do.
What’s wrong
Improper installation of the fireplaces can lead to problems with heat release and/or ventilation, posing a fire hazard.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using the recalled fireplaces until they have been in contact with Ortal or their authorized Ortal dealer to determine whether their fireplace needs a retrofit plate. A retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. Ortal is directly contacting all known dealers, installers, distributors, homeowners, and any other individuals that purchased or installed the recalled products. Ortal will install a retrofit plate and provide an inspection free of charge to consumers.
Who to contact: Ortal at 800-238-7000 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.ortalheat.com/productrecall or www.ortalheat.com and click on Product Recall for more information.
The product
This recall involves Ortal's direct vent gas fireplaces installed by professionals, with model names Traditional 90 (TR90) and Traditional 110 (TR110) TR. The fireplaces have a black finish and run on natural gas and propane gas. Model TR90 measures about 43.5 inches wide, 37.5 inches high and 24.5 inches deep; and model TR110 measures about 48.5 inches wide, 37.5 inches high and 24.5 inches deep. Model number US90XXTRP1SNXLXX or US110XTRP1SNXLXXX is on the rating plate located on the bottom of the fireplace near the valve control.
Details
- Units affected
- About 400
- Recall date
- December 8, 2022
- Brand
- Ortal USA Inc., of Columbus, Ohio
- Injuries reported
- None reported
- What has been reported
- The firm has received four reports of incorrect fireplace installation, all resulting in fires, causing property damage. No injuries have been reported.
TR90TR110US90XXTRP1SNXLXX
Authorized dealers and professional installers nationwide from May 2016 through February 2020 for between $5,600 and $6,200.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Ortal Recalls Gas Fireplaces Due to Fire Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Everything else