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Home › Everything else › Norwex USA Ceramic Knives
Product recall · CPSCApril 21, 2022Serious
Norwex USA Ceramic Knives
The notice says to stop using it — see below for what to do.
What’s wrong
The handle on the Norwex ceramic knives can break during use, posing a laceration hazard.
The Recall Registry rates this serious — Risk of severe physical injury.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using the recalled ceramic knives and contact Norwex USA for information on how to obtain a free replacement and to request a return kit which includes a pre-paid return shipping label.
Who to contact: Norwex USA Inc. toll-free at 833-882-5569 from 8 a.m. through 8 p.m. CT Monday through Friday and 9 a.m to 5 p.m CT Saturday, email at USNorwexservice@Norwex.com or at https://norwex.biz/en_US/product-recall or at www.norwex.biz and click on product recall link at the bottom of the page.
The product
This recall involves Norwex Ceramic Knives. The knives have a ceramic blade and bamboo handle. The knife measures about eight inches long with a four-inch blade and a four-inch handle. Norwex is printed on the handle.
Details
- Units affected
- About 40,000 (In addition, 2,500 in Canada)
- Recall date
- April 21, 2022
- Made or distributed by
- Norwex USA Inc., of Coppell, Texas
- Injuries reported
- None reported
- What has been reported
- The firm has received 188 reports of incidents, including 158 reports of the handle breaking and 30 reports of damage to the knives during shipping. No injuries have been reported.
Norwex USA and Norwex Canada as a promotional product from January 2022 through February 2022 for free.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Norwex USA Recalls Ceramic Knives Due to Laceration Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Everything else