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NetZero USA High Bay LED Light Fixtures
The notice says to stop using it — see below for what to do.
What’s wrong
The plastic pins securing the LED light fixture can degrade, allowing the electrically charged LED board to come loose and contact items nearby that can catch fire, posing a fire hazard.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using the High Bay LED light fixture that shows any sign of a loose LED board or discoloration of the lens and turn the circuit off. Customers can contact NetZero USA to schedule a free inspection and on-site repair to replace the plastic pins or replace the LED board. NetZero is contacting all known purchasers.
Who to contact: NetZero USA toll-free at 888-326-2220 from 9 a.m. to 5 p.m. ET. Monday through Friday, email at recall@netzero-usa.com, or online at https://netzero-usa.com/recall or at http://www.netzero-usa.com and click on "Recalls" in the middle of the page for more information.
The product
This recall involves High-bay LED light fixtures that were sold in white, and are typically used in commercial settings, such as warehouses and facilities with high ceilings. The fixtures include Linear High Bay fixtures with 110, 160, 220 and 320 watts. The following model numbers are included in this recall: NZ 9110.3, NZ 9110.4, NZ-9110.5, NZ 9160.3, 9160.4, NZ 9220.3, NZ 9220.4, NZ 9220.5, NZ 9321.3, NZ9321.3, NZ 9321.4, NZ 9321.5. The model name and number can be found on a label on the back of the recalled fixtures.
Details
- Units affected
- About 13,000
- Recall date
- December 5, 2024
- Brand
- NetZero USA Holdings Inc., of Alpharetta, Georgia
- Injuries reported
- None reported
- What has been reported
- The firm has received seven reports of loose LED boards burning. No injuries have been reported.
NetZero USA, Citory Solutions, and Red Sail Developments and through other commercial distributors from August 2018 through October 2024 for between $100 and $415.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “NetZero USA Recalls High Bay LED Light Fixtures Due to Fire Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Furniture & furnishings