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Product recall · CPSCJuly 28, 2017Serious
Nestlé Waters North America AccuPure Water Dispensers
The notice says to stop using it — see below for what to do.
What’s wrong
The dispensers can overheat and smoke, posing fire and burn hazards.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting consumers directly to schedule installation of a replacement unit. Consumers with questions should contact Nestlé Waters.
Who to contact: Nestlé Waters toll-free at 844-895-9691 from 8 a.m. to 9 p.m. ET Monday through Friday, 8 a.m. to 4 p.m. ET Saturday or online at www.readyrefresh.com and click on "Safety & Storage" at the bottom of the page for more information.
The product
This recall involves Nestlé Waters AccuPure floor-standing filtration dispenser with model number HB215-3G (black) and model number HW215-3G (white). They measure 44.6 inches tall by 12.5 inches wide. The units connect to the customer location's plumbing system, draw and filter water from the local system, and then dispense the filtered water through the unit. The upper front panels of the units have an "AccuPure" logo and an illuminated clock display. The model number can be found on a white sticker on the back of the dispenser.
Details
- Units affected
- About 12,300
- Recall date
- July 28, 2017
- Brand
- Water Solutions (Hong Kong) Limited of Hong Kong, Nestlé Waters North America Inc., of Stamford, Conn., MTN Products Inc., of La Verne, Calif.
- Injuries reported
- None reported
- What has been reported
- Nestlé Waters has received 15 reports of overheating, including seven reports of units emitting smoke or catching fire. No injuries have been reported.
HB215-3GHW215-3G
These units were sold and rented to businesses nationwide from April 2011 through April 2017 as part of individual service contracts with Nestlé Waters. A limited number of units were purchased by these consumers for between $700 and $900, depending on the filtration system used. Nestlé Waters does not sell or provide these units at retail.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazards (Recall Alert)”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
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