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Product recall · CPSCJuly 15, 2016Serious
Nestlé Waters North America AccuPure Water Dispensers
The notice says to stop using it — see below for what to do.
What’s wrong
The water dispensers can overheat, causing internal parts to melt and smoke. This poses burn and fire hazards.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting affected customers directly to schedule installation of a free replacement unit. Customers with questions should contact Nestlé Waters.
Who to contact: Nestlé Waters toll-free at 844-899-3886 from 8 a.m. to 9 p.m. ET Monday through Friday and from 8 a.m. to 4 p.m. ET Saturday, or online at www.readyrefresh.com and click on "Safety & Storage" at the bottom of the page for more information.
The product
This recall involves Nestlé Waters North America AccuPure countertop water filtration dispensers. The water dispensers are black and measure about 17.5 inches tall and 12.8 inches wide. The units connect to the plumbing system, draw water from the system, filter the water and dispense hot and cold water through the unit. "AccuPure" is printed on the front and side panels. The model number is HCB215n and is printed on the back of the water dispensers.
Details
- Units affected
- About 10,900
- Recall date
- July 15, 2016
- Brand
- MTN Products Inc., of La Verne, Calif.
- Made or distributed by
- Nestlé Waters North America Inc., of Stamford, Conn.
- Injuries reported
- None reported
- What has been reported
- Nestlé Waters has received seven reports of parts melting, smoking or burning. No injuries have been reported.
These units were sold and rented to businesses nationwide for consumer use from January 2013 to May 2016 as part of individual service contracts that Nestlé Waters has with these customers. A limited number of units were purchased by these customers for a list price of $599.99. The units are not sold or provided at retail.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazard (Recall Alert)”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
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