Searching recalls…
Searching…
Home › Cars & vehicles › myStromer Electric Bicycles
Product recall · CPSCMarch 19, 2019Worth checking
myStromer Electric Bicycles
The notice says to stop using it — see below for what to do.
What’s wrong
The bicycle stem can break, posing crash and injury hazards to the rider.
The Recall Registry rates this worth checking — we found nothing in the notice describing a specific injury. A recall covers only the versions, UPCs or date codes it names, so check those against yours.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using the recalled bicycle and take it to an authorized Stromer dealer for a free repair. myStromer is contacting all known purchasers directly.
Who to contact: myStromer at 800-819-4262 from 9 a.m. to 5 p.m. PT Monday through Friday, 9 a.m. to 5 p.m. PT Saturday and Sunday, email at stem@stromerbike.com or online www.stromerbike.com and click on Recalls for more information
The product
This recall involves all Stromer ST5 pedal-assist electric bicycles. They were sold in a black or gray aluminum frame. The e-bikes have hydraulic disc brakes, an integrated lithium battery located inside the down tube, a motor on the rear hub and a three-button switch on the handlebars. Stromer is printed on the top tube of the bicycle frame and on the seat and chain guard. ST5 is printed on the downtube. Vehicle Identification Number (VIN) TBNST5S700SJA0001 through TBNST5S700SKF0065 is etched on the bottom of the right-side chainstay.
Details
- Units affected
- About 195
- Recall date
- March 19, 2019
- Brand
- myStromerUSA Corp., dba Stromer, a subsidiary of myStromer AG, of Vista, Calif.
- Injuries reported
- None reported
- What has been reported
- myStromer has received one report of a stem breaking. No injuries have been reported.
Stromer authorized dealers nationwide from April 2018 through February 2019 for about $10,000.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “myStromer Recalls Electric Bicycles Due to Crash and Injury Hazards (Recall Alert)”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Cars & vehicles