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Home › Everything else › Microsoft AC Power Cords for Surface Pro Devices
Product recall · CPSCFebruary 2, 2016Serious
Microsoft AC Power Cords for Surface Pro Devices
The notice says to stop using it — see below for what to do.
What’s wrong
The power cords can overheat, posing fire or shock hazards.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
Who to contact: Microsoft toll-free at 855-327-7780 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.microsoft.com and click on Support, then Surface Support, then All Surface Support, then see Power Cords for more information
The product
This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.
Details
- Units affected
- About 2.25 million (in addition, about 190,000 were sold in Canada)
- Recall date
- February 2, 2016
- Brand
- Microsoft Corp., of Redmond, Wash
- What has been reported
- Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.
Microsoft stores, Best Buy, Costco and other stores nationwide, and online at www.microsoft.com, from February 2013 through March 15, 2015 for between $800 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Everything else