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Home › Everything else › Lutron Electronics Roller Shades
Product recall · CPSCFebruary 3, 2016Worth checking
Lutron Electronics Roller Shades
Check whether yours is affected, then follow the instructions below.
What’s wrong
The window shades can become dislodged from their brackets and fall, posing an impact hazard.
The Recall Registry rates this worth checking — we found nothing in the notice describing a specific injury. A recall covers only the versions, UPCs or date codes it names, so check those against yours.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should contact Lutron immediately for instructions on inspecting their roller shades and to receive a free repair kit to prevent the shade from falling. Consumers with recalled roller shades installed on doors should contact Lutron to receive a free replacement shade.
Who to contact: Lutron Electronics toll-free at 844-478-2033 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.lutron.com/safetynotice for more information.
The product
This recall involves custom-ordered made-to-measure Serena® and SIVOIA QS TRIATHLON® roller shades with the following model numbers: QSFRJ-S2A13-B; QSFRJ-S2A13-BN; QSFRJ-S2A13-PS; QSFRJ-S2A13-PSN; SYRJ-S2A13-B; SYRJ-S2A13-BN; SYRJ-S2A13-PS; SYRJ-S2A13-PSN; SMR-S2A13; SMR-S2A13-N The model numbers are printed on a white label located on the shade battery rail, the equivalent support backbone for plug-in & manual shades, or on the inside of the shade fabric wrapped head rail or valance (fascia). Affected shades have the following date codes: W45 - Y46. These codes can also be found on the white label on the side of the head rail. The letter represents the year and the number represents that week of the year (W = 2013, X = 2014, Y = 2015). For example, the code Y46 is for the manufacturing week ending on Friday 11/13/2015. The label on affected shades also contains a product family name at the top of the label - either "Serena" or "Sivoia QS Triathlon." The majority of the shades are battery-operated and controlled by a Lutron remote control. Some of the models are plug-in and some are manual. All of the models are cordless.
Details
- Units affected
- About 30,000 (in addition about 5,000 were sold in Canada)
- Recall date
- February 3, 2016
- Brand
- Lutron Electronics Co. Inc., of Coopersburg, Pa.
- Injuries reported
- None reported
- What has been reported
- Lutron Electronics has received 36 reports of incidents of shades falling from mounting brackets. No injuries have been reported.
QSFRJ-S2A13-B
Home Depot, Lowes, specialty window shading dealers and online at SerenaShades.com from November 2013 through November 2015 for between $280 and $2,400.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Lutron Electronics Recalls Roller Shades Due to Impact Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Everything else