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Product recall · CPSCJanuary 30, 2025Serious
Johnson Health Tech North America Matrix-Brand Training Cycles
The notice says to stop using it — see below for what to do.
What’s wrong
The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.
The Recall Registry rates this serious — Fall risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit.
Who to contact: Johnson Health Tech North America Inc. ("JHTNA") toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at cxrecall@matrixfitness.com or online at https://www.matrixfitness.com/us/eng/recalls, or go to www.matrixfitness.com and click on "Recalls" for more information. The firm is contacting all known purchasers directly.
The product
This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. "Matrix" is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27. Model (Serial Prefix) Example Serial Numbers CXC-02 (FC32) FC32210900001 CXC-02 (ZFC32) ZFC32B240600001 CXM-02 (FC33) FC33210800001 CXM-03 (FC36) FC36240300001 CXP-03 (FC29) FC29D240600001 CXV (FC27) FC27210700001
Details
- Units affected
- About 12,885 (In addition, about 140 were sold in Canada)
- Recall date
- January 30, 2025
- Brand
- Johnson Health Tech North America Inc. ("JHTNA"), of Cottage Grove, Wisconsin
- Injuries reported
- None reported
- What has been reported
- The firm has received 63 reports of seats unexpectedly lowering, including two reports that users fell off the cycle when the seat lowered. No injuries have been reported.
CXP-03
Sold primarily to commercial fitness facilities, both by JHTNA directly and through third-party distributors, from January 2021 through October 2024 for between $2,530 and $7,305.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Everything else