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HP Notebook Computer Batteries
Check whether yours is affected, then follow the instructions below.
What’s wrong
The recalled lithium-ion batteries can overheat, posing a fire and burn hazard to consumers.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately remove the recalled battery from their notebook computer and contact HP to determine if their battery is included in the recall and to request a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives.
Who to contact: For additional information, visit the HP Battery Replacement Program Web site at http://www.hp.com/support/BatteryReplacement or call (800) 889-2031 between 7 a.m. and 7 p.m. CT Monday through Friday.
The product
The recalled lithium-ion rechargeable batteries are used with various HP and Compaq notebook computers. Models that can contain a recalled battery include: HP Pavilion dv2000 dv2500 dv2700 dv6000 dv6500 dv6700 dv9000 dv9500 dv9700 dx6000 dx6500 dx6700 Compaq Presario A900 C700 F500 F700 V3000 V3500 V3700 V6000 V6500 V6700 HP G6000 G7000 HP Compaq 6720s The notebook model is located at the top of the service label on the bottom of the notebook. Batteries that can be subject to the recall will have one of the following bar code labels (^ in the code can be any letter or number): 62940^^AXV^^^^ 65033^^B7U^^^^ 65033^^B7V^^^^ 65033^^BGU^^^^ 65035^^B7U^^^^ 65035^^B7V^^^^ 65035^^BGU^^^^ 65035^^BGV^^^^ 67059^^V8U^^^^ 67059^^V8V^^^^
Details
- Units affected
- About 70,000
- Recall date
- May 14, 2009
- Brand
- Hewlett-Packard Co., of Palo Alto, Calif.
- Injuries reported
- None reported
- What has been reported
- The firm and CPSC are aware of two reports of batteries that overheated and ruptured, resulting in flames/fire that caused minor property damage. No injuries have been reported.
Computer and electronics stores nationwide, hp.com and hpshopping.com from August 2007 through March 2008 for between $500 and $3000. The battery packs were also sold separately for between $100 and $160.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “HP Recalls Notebook Computer Batteries Due to Fire Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
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