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Home › Everything else › Hewlett-Packard Notebook Computer AC Power Cords
Product recall · CPSCAugust 26, 2014Serious
Hewlett-Packard Notebook Computer AC Power Cords
Check whether yours is affected, then follow the instructions below.
What’s wrong
The AC power cord can overheat, posing a potential fire and burn hazard.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Customers should immediately stop using and unplug the recalled power cords and contact Hewlett-Packard to order a free replacement. Consumers can continue to use the computer on battery power.
Who to contact: Hewlett-Packard toll-free at (877) 219-6676 from 8 a.m. to 5 p.m. MT Monday through Friday or online at www.hp.com and select "Recalls" at the bottom of the page, then select Power Cord Recall.
The product
This recall involves Hewlett-Packard's LS-15 AC power cord. The power cords were distributed with HP and Compaq notebook and mini notebook computers and with AC adapter-powered accessories such as docking stations. The power cords are black in color and have an "LS-15" molded mark on the AC adapter end of the power cord.
Details
- Units affected
- 5,577,000 in the U.S. and 446,700 in Canada
- Recall date
- August 26, 2014
- Brand
- Hewlett-Packard Company (HP), of Palo Alto, Calif.
- Injuries reported
- Yes
- What has been reported
- HP has received 29 reports of power cords overheating and melting or charring resulting in two claims of minor burns and 13 claims of minor property damage.
LS-15
Notebook and mini notebook computers and accessories were sold with the AC power cords at computer and electronics stores, authorized dealers and online at www.hp.com worldwide from September 2010 through June 2012 for about $500 to $1500.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Hewlett-Packard Recalls Notebook Computer AC Power Cords Due to Fire and Burn Hazards”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Everything else