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Gazelle USA Urban Arrow Cargo Electric Bikes
The notice says to stop using it — see below for what to do.
What’s wrong
The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
The Recall Registry rates this serious — Fall risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.
Who to contact: Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on “Product Recalls” at the bottom of the page for more information.
The product
This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. “Urban Arrow” is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.
Details
- Units affected
- About 1,032 (In addition, about 134 were sold in Canada)
- Recall date
- October 1, 2026
- Brand
- Gazelle USA LLC, of Santa Cruz, California
- Injuries reported
- None reported
- What has been reported
- The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.
Sold At: Specialty bike stores nationwide from 2016 through 2022 for about $9,000.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Appliances & tools