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Product recall · CPSCMay 16, 2024Serious
Electrolux Group Reannounces Recall of Frigidaire and Kenmore Electric Ranges
Check whether yours is affected, then follow the instructions below.
What’s wrong
Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or 3) heat to different temperatures than selected. This poses fire and burn hazards to consumers.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Contact Electrolux or register online to participate in the recall. Based on the serial number, it will be determined if consumers have a range that can be repaired or not. Consumers with impacted ranges should contact Electrolux for steps to avoid a burn injury, including not leaving anything on the range when it is not in use. If the range is repairable, a free inspection and repair will be scheduled. If the range is not repairable, consumers will receive a refund in the form of a $50 electronic gift card and reimbursement of up to $60 for the haul-away fee for their recalled range, once they have submitted proof of purchase of a new range and the haul-away fee paid. Electrolux may reimburse haul-away fees over $60 when consumers provide receipts or other documentation showing paid haul-away fees.
Who to contact: Electrolux Group toll-free at 888-845-8226 from 8:30 a.m. to 8 p.m. ET Monday through Friday, by email at potentiometerrecall@electrolux.com or online at https://www.ema-recall.com/potentiometer or www.potentiometerrecall.com or www.frigidaire.com and click on "Recall Information" at the top of the page for more information.
The product
This recall reannouncement involves Frigidaire, Frigidaire Gallery, Frigidaire Professional, and Kenmore Elite smooth-top electric ranges. The smooth-top electric ranges have rear panel rotary knobs and digital displays. They were sold in the following colors: white, bisque, black and stainless steel. The brand name, model, and serial number for each unit are located on the frame of the drawer at the bottom of the unit when the drawer is opened. The following models and serial numbers are included in the recall: Rose Pink, Light Pink, Pure White, Falcon Gray and Green Mist, with Light Blue, Navy, Peacock Blue, Gray Frigidaire Models Model Numbers FEFBZ90GC* FEFLMC55GC* FEFLZ87GC* GLEF396AB* GLEF396AQ* GLEF396AS* GLEF396CQ* GLEF396CS* GLEFM397DB* GLEFM397DQ* GLEFM397DS* GLEFM97FPB* GLEFM97FPW* GLEFM97GPB* GLEFM97GPW* LEEFM389FE* PLEF398AC* PLEF398CC* PLEF398DC* PLEFM399DC* PLEFMZ99EC* PLEFMZ99GC* PLEFZ398EC* PLEFZ398GC* Frigidaire Serial Numbers Serial Number Range VF122xxxxx - VF334xxxxx Kenmore Elite Models Model Numbers 790.990121* 790.990131* 790.990141* 790.990191* Kenmore Elite Serial Numbers Serial Number Range VF122xxxxx - VF334xxxxx
Details
- Units affected
- About 203,000 (The ranges were previously recalled in August 2009)
- Recall date
- May 16, 2024
- Brand
- Electrolux Home Products Inc., of Charlotte, North Carolina
- Injuries reported
- Yes
- What has been reported
- Since the recall was announced in August 2009, Electrolux has received at least 212 reports of the ranges behaving erratically, including 14 reports of fires and eight reports of injuries involving burns to hands or arms, as well as smoke inhalation.
Sears and independent appliance stores nationwide from June 2001 through August 2009 for between $1,000 and $2,500.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Electrolux Group Reannounces Recall of Frigidaire and Kenmore Electric Ranges Due to Fire and Burn Hazards; Multiple Fires and Injuries Reported”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
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