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Home › Everything else › Cricket EZ Cell Phones
Product recall · CPSCMay 20, 2008Worth checking
Cricket EZ Cell Phones
Check whether yours is affected, then follow the instructions below.
What’s wrong
A software problem with the cell phones causes audio problems with 911 calls. When a call is connected to 911, the operator may not hear the caller or the caller may not hear the 911 operator.
The Recall Registry rates this worth checking — we found nothing in the notice describing a specific injury. A recall covers only the versions, UPCs or date codes it names, so check those against yours.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately return their phone to Cricket for a free software repair. Cricket is directly contacting consumers who purchased these cell phones to alert them to the recall.
Who to contact: For additional information, contact Cricket toll-free at (866) 441-1577 between 6 a.m. and 10:30 p.m. MT Monday through Saturday, and between 7 a.m. and 10:30 a.m. MT on Sunday, or visit the firm's Web site at www.mycricket.com
The product
This recall involves the "Cricket EZ" cellular phone. The cell phones are small, black and silver bar-style. "Cricket" is printed on top of the phone above the display panel. Model number "CRKJ88BKIT" is located on a label inside the battery compartment behind the battery. Units that have a model number that ends with a "B" ("CRKJ88BKITB"), units that have a green dot on the inside label, and units that were sold after March 2008 are not included in this recall.
Details
- Units affected
- About 285,000
- Recall date
- May 20, 2008
- Made or distributed by
- Cricket Communications, of San Diego, Calif. (subsidiary of Leap Wireless International Inc.)
- Injuries reported
- None reported
- What has been reported
- Cricket has received two reports of the audio not working properly when a consumer placed a call to 911. No injuries were reported.
CRKJ88BKITCRKJ88BKITB
Cricket stores and independent dealers nationwide from February 2008 through March 2008 for about $90.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Cricket EZ Cell Phones Recalled; Audio Problem Interferes with Emergency 911 Calls”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Everything else