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Home › Cars & vehicles › Cloud Engines Pogoplug Video File Sharing Device
Product recall · CPSCAugust 2, 2011Serious
Cloud Engines Pogoplug Video File Sharing Device
The notice says to stop using it — see below for what to do.
What’s wrong
The unit can overheat or catch fire, emitting excessive heat, sparks, smoke or flames.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately stop using and unplug the devices, and contact Cloud Engines to receive a refund or replacement device.
Who to contact: For additional information, contact Cloud Engines toll-free at (866) 582-6651 between 9 a.m. and 5 p.m. PT, by e-mail atvideorecall@cloudengines.com or visit the firm's website at www.pogoplug.com
The product
This recall involves the Pogoplug Video file sharing device. The device is a black desktop electronics box, measuring about 2.5 inches wide, 7 inches deep, and 5.5 inches high. It is used to stream and share videos, photos, and music and to provide remote access to files stored on drives attached to the device. The device has the word "Pogoplug" on the side. "Model: Pogoplug Video" is listed on a label on the bottom of the device.
Details
- Units affected
- About 9,500 in the United States and 1,500 in Canada
- Recall date
- August 2, 2011
- Brand
- Cloud Engines Inc. of San Francisco, Calif.
- What has been reported
- Cloud Engines has received three reports of the units overheating. One device caught fire, one device emitted smoke, and one device melted, damaging the desk it was on.
Adorama, B&H, Best Buy, Buy.com, J&R, Pogoplug.com, New Egg, and Sony Style from March 2011 through June 2011 for about $200.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Cloud Engines Recalls Pogoplug Video File Sharing Device Due to Fire Hazard”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Cars & vehicles