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Product recall · CPSCApril 30, 2020Serious
Bellman & Symfon Flash Receivers for Reduced Hearing Persons; Unit Can Fail to Alert in an Emergency
Check whether yours is affected, then follow the instructions below.
What’s wrong
The back-up battery can fail to fully charge resulting in the receiver not working as intended and failing to flash to alert hearing-impaired persons to an emergency.
The Recall Registry rates this serious — Fire or burn risk.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should immediately contact Bellman & Symfon to receive a free repair. Consumers can continue to use their Flash Receivers until they receive the free repair, but the firm advises in the meantime to unplug and re-plug their units to keep them properly powered.
Who to contact: Bellman & Symfon toll-free at 833-235-5626 from 8 a.m. to 5:30 p.m. ET Monday through Friday, email at support.bsn@bellman.com or online at www.bellman.com/recall or at www.bellman.com and click on Product Recall under Products for more information.
The product
This recall involves the Flash Receiver (BE1442 MHz), which is sold as a part of the Bellman & Symfon's Visit smart home system. The flash receivers are intended to assist hearing-impaired consumers by alerting them with bright flashes of light when the doorbell or telephone rings or if a fire alarm sounds. The white devices measure about six inches tall and three inches wide and sits on a white cylinder base. The Bellman & Symfon logo is printed on the front of the unit. Only Bellman & Symfon flash receivers with following serial numbers are included in the recall: Affected Serial Numbers BE1442141400001 ~ BE1442141402040 BE1442174430001 ~ BE1442174433060 BE1442186360001 ~ BE1442186362040 BE1442188570001 ~ BE1442188571020 BE1442180030001 ~ BE1442180032550 BE1442180840001 ~ BE1442180842550 The serial number is printed on the body of the unit under the battery cover. The bar code with the product's serial number is located under the batteries.
Details
- Units affected
- About 450
- Recall date
- April 30, 2020
- Brand
- Bellman & Symfon AB, of Sweden, Bellman & Symfon North America Inc., of Wilmington, N.C.
- Injuries reported
- None reported
Online at HarrisComm.com from June 2016 through March 2020 for about $185.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Bellman & Symfon Recalls Flash Receivers for Reduced Hearing Persons; Unit Can Fail to Alert in an Emergency”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
Filed under: Everything else