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Product recall · CPSCJanuary 11, 2022Highest risk
Bella Elevator Residential Elevators Due to Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children
Check whether yours is affected, then follow the instructions below.
What’s wrong
Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap, and suffer serious injuries or death when the elevator is called to another floor.
The Recall Registry rates this highest risk — A child can become trapped.
What it looks like
Photos help. Identifiers decide. Appearance can vary by color, finish or packaging. Confirm the model number, date code or other identifier in the official notice.
Recall image provided by CPSC
What to do
Consumers should keep unsupervised young children away from the recalled residential elevators and contact the manufacturers for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided on request.
Who to contact: Bella Elevator toll-free at 877-375-1428 from 8 a.m. to 5 p.m. CT Monday through Friday, or online at www.home-elevator-door-gap.com or www.symmetryelevators.com and click on "Recall" at the bottom of the page for more information.
The product
This recall involves Bella residential elevators manufactured from 2009 to 2021. Models include Symmetry IGD, Hydraulic, and Winding Drum Elevators. The Symmetry brand name is located on the elevators' controllers. The elevators are used in consumers' homes.
Details
- Units affected
- About 10,500
- Recall date
- January 11, 2022
- Brand
- Bella Elevator, LLC, d/b/a Symmetry Elevating Solutions, of Peoria, Ill.
- Injuries reported
- None reported
Bella residential elevators and parts were sold through a network of authorized dealers and, occasionally, directly to consumers nationwide from June 2009 to December 2021 for between approximately $20,000 and $35,000 including installation.
The official notice
This recall was issued by the U.S. Consumer Product Safety Commission. The Recall Registry summarises it — always confirm the details at the source.
Their exact wording: “Bella Elevator Recalls Residential Elevators Due to Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children”
Worried about the other things in your house? You can write down what you have and be told if one is recalled — or, if you sell second-hand, check your whole stock at once.
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